These Terms of Service govern your use of the Kaya Maise website and any purchases made through our online store.
Kaya Maise is operated by CLEKEMA, a business registered in Belgium. Throughout these Terms, the words “Kaya Maise,” “we,” “us,” and “our” refer to CLEKEMA, trading through the Kaya Maise online store.
By visiting our website, browsing our products, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service together with any additional policies referenced on our website.
Please read these Terms carefully before using our website.
Section 1: Business Information
The Kaya Maise online store is operated by:
Store Name: Kaya Maise
Company Name: CLEKEMA
Business Address: Prinses Stefaniplein 19, 8400 Oostende, Belgium
Email: support@kayamaise.com
VAT Number: BE1009.043.290
Company Number: 1.009.043.290
Kaya Maise currently serves customers within the United Kingdom.
If you have any questions regarding these Terms, your order, our products, or our services, please contact us at support@kayamaise.com.
Section 2: Acceptance of These Terms
By accessing or using our website, you confirm that you have read, understood, and agreed to these Terms of Service.
If you do not agree with these Terms, you should not use our website or place an order through Kaya Maise.
You must be legally capable of entering into a binding agreement in your jurisdiction in order to purchase from our store.
Section 3: Online Store Terms
You may use our website only for lawful purposes.
You must not use our products, website, or services for any illegal, fraudulent, abusive, or unauthorised purpose.
You must not attempt to interfere with the security, functionality, performance, or operation of our website.
Any breach of these Terms may result in the suspension or termination of your access to our services.
Section 4: Products and Product Information
Kaya Maise specialises in indoor lamps and decorative lighting intended primarily for residential indoor use unless otherwise stated on the applicable product page.
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, colours, materials, and other information displayed on our website are accurate.
However, colours and finishes may appear slightly different depending on your screen settings, lighting conditions, device, and manufacturing variations.
Minor variations in colour, dimensions, texture, or finish may occur where appropriate and do not necessarily indicate that a product is defective.
Customers should carefully review the individual product page before completing a purchase.
Section 5: Product Availability
All products are subject to availability.
Adding an item to your shopping basket does not reserve that product.
In rare circumstances, an item may become unavailable after an order has been submitted.
If we are unable to fulfil an order, we will contact the customer and provide an appropriate refund for any affected item that cannot be supplied.
We reserve the right to discontinue or modify products where reasonably necessary.
Section 6: Prices and Currency
All prices displayed for our United Kingdom customers are shown in British Pounds Sterling (£ GBP) unless otherwise stated.
The price applicable to your purchase is the price displayed at checkout when your order is submitted.
We may update product prices from time to time.
Any price change will not affect an order that has already been accepted unless an obvious pricing error has occurred.
If we identify a clear pricing or technical error before dispatch, we may contact you to explain the issue and provide the option to proceed at the correct price or cancel the affected order.
Section 7: Orders
When you place an order through Kaya Maise, you are making an offer to purchase the selected products subject to these Terms.
After placing an order, you should receive an order confirmation at the email address supplied during checkout.
An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been dispatched.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment issues, incorrect product information, stock unavailability, or obvious pricing errors.
Section 8: Payment
Payment must be completed through one of the payment methods available at checkout.
Available payment methods may vary depending on your device, location, payment provider, or Shopify checkout availability.
Payments are securely processed through authorised payment service providers.
Kaya Maise does not require customers to send full payment card details by email.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Section 9: Shipping and Delivery
Kaya Maise currently delivers to customers within the United Kingdom.
We offer free standard UK shipping on all orders, subject to the conditions described in our Shipping Policy.
Order processing and delivery estimates are provided on our website and should be reviewed before purchase.
Delivery dates and timeframes are estimates and may occasionally be affected by factors outside our reasonable control, including courier delays, weather conditions, peak periods, transportation disruptions, or other unforeseen circumstances.
Our complete delivery terms are available in our Shipping Policy.
Section 10: Order Changes and Cancellations
If you need to request a change or cancellation, please contact us as soon as possible at:
support@kayamaise.com
We will make reasonable efforts to assist where the order has not yet entered processing or dispatch.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
If the order has already been dispatched, you may be able to return eligible items in accordance with our Return and Refund Policy.
Nothing in this section limits any rights you may have under applicable consumer law.
Section 11: Returns
Eligible purchases may be returned within 30 days of delivery, subject to the conditions described in our Return and Refund Policy.
Returned products should generally be in an appropriate condition and include relevant original components or accessories unless the item is being returned because it is defective, damaged, incorrect, or otherwise covered by applicable consumer rights.
Customers should contact us before returning an item so that we can provide the appropriate return instructions.
For complete information, please review our Return and Refund Policy.
Section 12: Refunds
Once an eligible returned item has been received and inspected, we will inform you of the outcome of the return request.
Approved refunds are processed within 10 business days according to our Return and Refund Policy.
Refunds are normally issued to the original payment method.
Your bank, credit card provider, or payment service may require additional time to make the refunded amount visible in your account.
Section 13: Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us promptly at:
support@kayamaise.com
Please include your order number and, where reasonably requested, photographs showing the product, packaging, or issue.
We will review the information and work with you toward an appropriate solution in accordance with our policies and applicable consumer law.
Section 14: Consumer Rights
Nothing in these Terms is intended to exclude, restrict, or reduce any statutory rights available to consumers under applicable law.
Where you are entitled to mandatory rights that cannot legally be excluded or limited by contract, those rights continue to apply regardless of anything stated in these Terms.
If there is a conflict between these Terms and a mandatory legal consumer protection requirement, the applicable legal requirement will prevail.
Section 15: Accuracy of Website Information
We make reasonable efforts to keep our website accurate and up to date.
However, occasional typographical errors, omissions, pricing errors, technical inaccuracies, or outdated information may occur.
We reserve the right to correct errors, update information, or make reasonable changes to our website where necessary.
We do not intentionally display misleading product, pricing, business, shipping, or policy information.
Section 16: Intellectual Property
The website design, branding, layout, written content, graphics, logos, photographs, product presentation, and other materials displayed through Kaya Maise may be protected by intellectual property laws.
You may use the website for your personal shopping and informational purposes.
You must not reproduce, distribute, commercially exploit, republish, copy, or misuse protected Kaya Maise content without appropriate permission, except where permitted by law.
Third-party trademarks and intellectual property remain the property of their respective owners.
Section 17: Third-Party Services and Links
Our website may use services provided by Shopify, payment providers, delivery partners, analytics providers, and other third parties necessary to operate our ecommerce business.
Our website may occasionally contain links to third-party websites.
We are not responsible for the content, policies, security, or practices of independent third-party websites that we do not control.
Customers should review the applicable terms and privacy practices of third-party services when appropriate.
Section 18: Privacy and Personal Information
Personal information submitted through Kaya Maise is handled in accordance with our Privacy Policy.
We may collect and process information required to:
- process orders and payments
- arrange delivery
- provide customer support
- prevent fraud
- maintain our website
- comply with legal obligations
- communicate with customers where permitted
- improve our services
For complete information regarding the collection and use of personal data, please review our Privacy Policy.
Section 19: Limitation of Liability
To the fullest extent permitted by applicable law, Kaya Maise and CLEKEMA will not be liable for indirect or consequential losses arising from use of the website where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability that cannot legally be excluded under applicable consumer protection legislation.
Customers remain responsible for following relevant product instructions, electrical safety guidance, installation requirements, and intended-use information supplied with or displayed for a product.
Section 20: Changes to These Terms
We may revise these Terms of Service from time to time to reflect changes in:
- our business operations
- products or services
- legal requirements
- payment systems
- shipping arrangements
- website functionality
- applicable policies
The latest version will always be published on this page.
Changes apply from the date the revised Terms are published unless otherwise required by applicable law.
Customers should review the Terms periodically when using our website.
Section 21: Contact and Legal Business Details
If you have questions about these Terms of Service, an order, a product, or any aspect of shopping with Kaya Maise, please contact us.
Kaya Maise is operated by CLEKEMA.
Store Name: Kaya Maise
Company Name: CLEKEMA
Business Address: Prinses Stefaniplein 19, 8400 Oostende, Belgium
Email: support@kayamaise.com
VAT Number: BE1009.043.290
Company Number: 1.009.043.290
Our customer support team is available to assist customers with order enquiries, shipping questions, returns, refunds, product information, and other store-related concerns.
By using the Kaya Maise website or placing an order with us, you acknowledge that you have read and agreed to these Terms of Service.