Privacy Policy

Welcome to Kaya Maise.

Your privacy is important to us. This Privacy Policy explains how Kaya Maise collects, uses, stores, protects, and shares your personal information when you visit our website, place an order, contact our customer support team, or otherwise interact with our services.

We are committed to handling your personal information responsibly, transparently, and in accordance with applicable privacy laws, including the United Kingdom General Data Protection Regulation (UK GDPR) and other relevant data protection legislation where applicable.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Our Business Information

Kaya Maise

Company Name: CLEKEMA

Business Address: Prinses Stefaniplein 19, 8400 Oostende, Belgium

Email: support@kayamaise.com

VAT Number: BE1009.043.290

Company Number: 1.009.043.290

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the details above.

Information We Collect

Depending on how you use our website, we may collect different types of personal information, including:

Information You Provide

This may include:

Full name
Billing address
Delivery address
Email address
Telephone number (if provided)
Payment information processed through secure payment providers
Order history
Messages submitted through our contact form
Customer support enquiries
Product reviews or feedback you voluntarily provide

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Website pages visited
Time spent on pages
Referral websites
Approximate location based on IP address
Cookies and similar technologies
Website performance data

This information helps us improve our website, understand customer preferences, and provide a better shopping experience.

How We Use Your Information

We use your information to:

Process and fulfil your orders
Deliver products to your chosen address
Process payments securely
Verify transactions where necessary
Send order confirmations
Provide shipping updates
Respond to enquiries
Offer customer support
Improve our products and services
Personalise your shopping experience
Maintain website security
Detect and prevent fraud
Comply with legal and regulatory obligations
Improve website performance and usability
Analyse customer trends to enhance our services

We only use your personal information where we have a lawful basis to do so.

Marketing Communications

If you choose to subscribe to our newsletter or promotional emails, we may occasionally send you updates about:

New arrivals
Product launches
Seasonal collections
Exclusive offers
Promotions
Company news

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

We will never require you to receive marketing communications in order to place an order.

Payment Security

We take payment security seriously.

Payment transactions are processed through trusted third-party payment providers using secure encryption technology.

Kaya Maise does not store or have direct access to your complete credit card or debit card details.

Your payment information is handled securely by our authorised payment partners in accordance with applicable industry security standards.

Cookies

Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience.

Cookies may be used to:

Remember your preferences
Keep items in your shopping cart
Improve website performance
Analyse website traffic
Measure marketing effectiveness
Help prevent fraudulent activity

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We value your trust and do not sell your personal information.

However, we may share limited information with trusted third parties where necessary to operate our business, including:

Payment service providers
Shipping and delivery companies
Website hosting providers
Customer support platforms
Analytics providers
Marketing service providers
Fraud prevention services
Legal or regulatory authorities when required by law

These service providers are only permitted to use your information for the specific services they provide on our behalf.

International Data Transfers

As part of providing our services, your personal information may be processed or stored in countries outside the United Kingdom.

Whenever personal information is transferred internationally, appropriate safeguards are implemented to help ensure your information remains protected in accordance with applicable data protection laws.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil your orders
Provide customer support
Meet legal obligations
Resolve disputes
Prevent fraud
Maintain business records
Enforce our agreements

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

How We Protect Your Information

Protecting your personal information is one of our priorities.

We implement appropriate technical, administrative, and organisational measures designed to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
Destruction

While we strive to use commercially reasonable security measures, no online transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Restrict certain processing activities
Object to specific uses of your information
Request a copy of your personal data
Withdraw consent where consent has been relied upon
Request correction of incomplete information
Lodge a complaint with the appropriate supervisory authority

To exercise any of these rights, please contact us using the contact information provided below.

Children’s Privacy

Our website is intended for individuals aged 18 or older or those who are using the website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent where required, we will take reasonable steps to remove that information.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, policies, or content of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes in our business operations, legal requirements, or improvements to our services.

Any updates will be published on this page with the revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how your information is protected.

Contact Us