We’re always happy to help.
Whether you have a question about one of our lamps, need assistance with an existing order, want more information about delivery or returns, or simply need help choosing the right lighting for your space, the Kaya Maise team is here to support you.
Kaya Maise is operated by CLEKEMA, a registered business based in Belgium and serving customers across the United Kingdom.
We want every part of your shopping experience to feel clear, straightforward, and reassuring, so please feel welcome to get in touch whenever you need assistance.
Get in Touch
The easiest way to contact us is by email:
Email: support@kayamaise.com
When contacting us about an order, please include your order number where possible. This helps us review your enquiry more efficiently and provide the most relevant assistance.
You can contact us for help with:
- Product information
- Order status
- Delivery questions
- Returns and refunds
- Payment enquiries
- Product availability
- General store questions
- Website assistance
Contact Form
You can also send us a message using the contact form below.
Please provide as much relevant information as possible so we can understand your enquiry and assist you properly.
If your message relates to an order, including your order number and the email address used during checkout can help us locate the order more quickly.
We aim to respond to customer enquiries as promptly as possible.
Customer Service Hours
Our customer support is available during the following hours:
Monday to Saturday
7:00 AM – 8:00 PM (CET)
Messages received outside these hours will be reviewed as soon as possible during our next customer service period.
Shopping with Kaya Maise
Kaya Maise currently serves customers throughout the United Kingdom.
We are committed to providing a transparent and reliable shopping experience, including:
- Free UK shipping on all orders
- 30-day returns
- Secure checkout
- Clear product information
- Transparent shipping and refund policies
- Dedicated customer support
For detailed information about delivery, returns, privacy, payments, and store terms, please visit the relevant policy pages available through our website footer.
Business Information
Kaya Maise is operated by:
Store Name: Kaya Maise
Company Name: CLEKEMA
Business Address: Prinses Stefaniplein 19, 8400 Oostende, Belgium
Email: support@kayamaise.com
VAT Number: BE1009.043.290
Company Number: 1.009.043.290
We provide this information so customers can clearly understand who operates the Kaya Maise store and how to contact us.
Before Contacting Us
You may find an immediate answer on our Frequently Asked Questions page.
Our FAQ covers common topics including:
- Delivery
- Returns
- Refunds
- Product information
- Ordering
- Payments
If you still need help after reviewing the FAQ, please send us a message and our team will be happy to assist.
We’re Here to Help
At Kaya Maise, we believe customer service should feel just as thoughtful as the products we offer.
If something is unclear or you need help at any stage of your order, please reach out. We’ll do our best to provide clear, helpful, and timely support.
Kaya Maise is operated by CLEKEMA.
Email: support@kayamaise.com
Business Address: Prinses Stefaniplein 19, 8400 Oostende, Belgium
We look forward to hearing from you.