At Kaya Maise, we want your shopping experience to feel simple, secure, and convenient from the moment you discover the perfect lamp to the moment you complete your purchase.
To make checkout as flexible as possible for our customers across the United Kingdom, we accept a range of trusted payment methods through our secure online checkout.
Accepted Payment Methods
You can currently pay for your Kaya Maise order using the following payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
- PayPal
- Klarna
- Shop Pay
- UnionPay
The payment options available to you may vary depending on your device, browser, location, order value, and the payment services available at checkout.
The most up-to-date payment methods will always be displayed during checkout before you complete your order.
Pay Securely with Kaya Maise
Your security is important to us.
Payments made through our website are processed using secure payment technology provided by trusted payment service providers. Sensitive payment information, such as your full card details, is handled through secure payment systems rather than being directly stored by Kaya Maise.
Our checkout is designed to provide a safe and straightforward way to purchase your favourite indoor lighting products with confidence.
Credit and Debit Cards
We accept major credit and debit cards, including:
Visa
Mastercard
American Express
Maestro
When paying by card, please make sure that the billing information you provide matches the information associated with your card.
Your card provider may also ask you to complete an additional security verification before your payment is approved.
This additional verification helps protect both you and your payment account against unauthorised transactions.
Apple Pay
If Apple Pay is available on your device, you may use it to complete your purchase quickly without manually entering your payment card information.
Apple Pay availability may depend on your device, browser, bank, and payment card.
Simply select Apple Pay during checkout when the option is available and follow the instructions displayed on your device.
Google Pay
Google Pay may also be available as a convenient way to complete your order.
When available, you can select Google Pay at checkout and use an eligible payment method already connected to your Google account.
Availability may depend on your device, browser, bank, and payment card.
PayPal
You may choose PayPal to complete your purchase using your PayPal account.
When you select PayPal during checkout, you may be redirected to PayPal to securely confirm your payment before returning to the Kaya Maise website.
Your transaction remains subject to PayPal’s applicable terms and security procedures.
Klarna
For eligible purchases, Klarna may appear as a payment option during checkout.
Available Klarna payment options, eligibility requirements, repayment arrangements, and any applicable conditions are determined by Klarna.
Klarna services are subject to approval and may not be available for every customer or every purchase.
If Klarna is available for your order, the applicable payment information will be presented during checkout before you confirm your purchase.
Please review Klarna’s terms carefully before selecting this payment method.
Shop Pay
Shop Pay provides a fast and convenient checkout experience for eligible customers.
If you have previously used Shop Pay, your saved checkout information may help you complete your order more quickly.
You will always have an opportunity to review your order and payment details before completing your purchase.
UnionPay
We also support UnionPay where available through our checkout.
Availability may depend on your issuing bank, card, and payment provider.
If UnionPay is supported for your transaction, it will appear as an available option during checkout.
Currency
As Kaya Maise currently serves customers within the United Kingdom, prices on our website and eligible orders are displayed in British Pounds Sterling (£ GBP).
Please review the total amount displayed at checkout before confirming your payment.
If your payment account is held in another currency, your bank or payment provider may perform a currency conversion and may apply its own exchange rate or charges.
Any currency conversion fees charged by your bank, card issuer, or payment provider are separate from Kaya Maise.
When Will I Be Charged?
Your payment will be authorised or collected when you complete your order, depending on the payment method you select and the procedures of your payment provider.
Once your payment has been successfully received or authorised, you will receive an order confirmation at the email address provided during checkout.
If a payment cannot be authorised, your order may not be completed.
Payment Verification
For your protection, some transactions may be subject to additional verification.
We or our payment providers may occasionally request additional information when necessary to confirm that a transaction is legitimate.
This is part of our commitment to helping maintain a safe and trustworthy shopping environment.
If payment verification is required, processing of your order may be temporarily paused until the necessary checks have been completed.
Payment Declined or Unsuccessful
If your payment is unsuccessful, we recommend checking that:
- Your card details have been entered correctly
- Your billing address is correct
- Your card has not expired
- Sufficient funds or credit are available
- Your bank has authorised online transactions
- Any required security verification has been completed
You may also try another payment method available at checkout.
If the issue continues, we recommend contacting your bank or payment provider, as they may be able to provide additional information about why the transaction was declined.
Payment Confirmation
Once your order has been successfully placed, you will receive an order confirmation email.
Please review your confirmation carefully to ensure your order details and delivery information are correct.
If you notice an issue, contact us as soon as possible at support@kayamaise.com.
Refunds
When an eligible refund is approved, it will generally be issued to the original payment method used for the purchase.
Approved refunds are processed in accordance with our Return & Refund Policy.
We aim to process approved refunds within 10 business days after the returned item has been received and successfully inspected, where a return is required.
After we issue the refund, your bank or payment provider may require additional processing time before the funds appear in your account.
Payment Security and Fraud Prevention
To help protect our customers and our business, transactions may be reviewed using automated or manual fraud-prevention measures.
We reserve the right to place an order on hold, request additional verification, or cancel an order when we have reasonable grounds to suspect fraudulent, unauthorised, or suspicious payment activity.
If an order is cancelled after payment has already been successfully collected, the appropriate amount will be returned in accordance with our applicable policies.
We Never Ask for Payment by Email
For your security, Kaya Maise will never ask you to send full credit card details through email or through our website contact form.
Please only enter sensitive payment information through the secure checkout provided on our website.
If you receive a suspicious message claiming to represent Kaya Maise and requesting payment information, please contact us directly at support@kayamaise.com before taking further action.
Questions About Payments?
If you have a question about payment, an order, or a transaction made through our website, our customer support team will be happy to assist you.
Please include your order number when contacting us about an existing purchase so we can locate your order more efficiently.
Kaya Maise
Company Name: CLEKEMA
Business Address: Prinses Stefaniplein 19, 8400 Oostende, Belgium
Email: support@kayamaise.com
VAT Number: BE1009.043.290
Company Number: 1.009.043.290
Thank you for shopping with Kaya Maise. We want every part of your experience, from finding lighting you love to completing your payment, to feel secure, transparent, and effortless.